Refund & Return Policy
At Rajshri Agencies, your satisfaction is our top priority. We strive to deliver top-quality kitchen products and a seamless shopping experience. Please read our refund, cancellation, and exchange policy carefully before placing an order.
Refund Policy
We offer refunds in the following cases:
You received a damaged or defective product.
The wrong product was delivered to you.
The product is missing from your shipment.
Refund Process:
Raise a refund request within 48 hours of delivery.
Email us at support@rajshriagencies.com with your order number, a brief description of the issue, and relevant photos (if applicable).
Our team will review the request and respond within 2 business days.
Once approved, the refund will be processed to your original payment method within 7–10 business days.
Note:
Refunds will not be issued for:
Products returned without original packaging.
Products damaged due to misuse or improper handling.
Items returned after the specified window.
Cancellation Policy
You can cancel your order before it is shipped.
To cancel an order:
Contact our support team at support@rajshriagencies.com or call us as soon as possible.
If the order hasn’t been dispatched, we’ll cancel it and initiate a full refund.
Orders that have already been shipped cannot be canceled.
Note:
Customized or specially ordered items cannot be canceled once placed.
Exchange Policy
We offer exchanges only in the following cases:
The product delivered is defective or damaged.
You received a different product than what you ordered.
Exchange Process:
Notify us within 48 hours of receiving the item.
Email us at support@rajshriagencies.com with your order details and images of the product received.
Our team will validate your request and, if eligible, initiate a replacement.
Conditions for Exchange:
Items must be unused, with tags, and in their original packaging.
The replacement product will be shipped after we receive and inspect the returned item.
Important Notes
Do not accept packages that are tampered with or visibly damaged during delivery.
Shipping charges (if any) are non-refundable unless the issue is due to our error.
We reserve the right to deny refund, cancellation, or exchange requests that do not comply with our policies.
Need Help?
If you have any questions or require assistance, reach out to our customer support team:
Email: support@rajshriagencies.com
Website: https://retailvaluepack.com/